Return & Refund

We take great pride in our products and hope you are delighted with your purchase from resincase.com. Your complete satisfaction is our top priority!

If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 30 days of the sale date and will issue a full refund if the item is in a resalable condition. 

Returned products must not be damaged, in the same condition as when it was first delivered, and in the original box and/or packaging. Once your order is received at our warehouse, the amount paid for the returned item will be refunded to the original method of payment.

Once your return is received and inspected by our warehouse staff, we will process your refund to your credit card or original method of payment within 7 days of return delivery. The original shipping fee may not be refunded. 

  • Only items purchased directly from resincase.com will be eligible for return. If the customer has purchased Resincase-branded products from a different authorized reseller, please contact them for their own refund / return policies. Our policies cannot cover orders and products that have been purchased from different channels or websites. 
  • All returns must be undamaged, in the original condition, and contain all original contents. Otherwise, a minimum 20% restocking fee may be deducted from the total refund.

Cases

- Damage packaging

- Protective films on the case is removed

- Missing content from original packaging

Screen Protector Film & Glass

- Non-resalable when removed from original packaging

Other Accessories

- Non-resalable when removed from original packaging

 

  • Some exceptions will be made for Screen Protectors and Accessories. For further assistance, please contact Customer Support for return assistance.
  • Customers are responsible for all return shipping charges, except in the circumstances where we or the manufacturer were at fault (such as manufacturing defect or wrong item sent due to our error).
  • Shipping fee is non-refundable, except in the condition where the company was at fault (such as manufacturing defect or wrong item sent due to our error).
  • Refunds will be applied to original payment method used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied to be reflected on your statement.
  • Special orders cannot be returned unless they are found to be defective. This includes pre-order items.
  • We recommend that you insure your return package is sent with delivery tracking and confirmation as Resincase cannot be help responsible for lost or damaged return shipments.

Warranty

We are happy to offer our customers a 90-day warranty for any defective products that were purchased from our store.Resincase Store takes full responsibility for the original condition of the product received. Please let us know if you have received any item that is or may be potentially defective by contacting our Customer Support Representative at service@resincase.com 


Resincase Limited Warranty

Resincase Store and its affiliated companies worldwide warrant Resincase products against defects in material or workmanship for a period of 90 days from the original date of purchase of the product by a consumer (the Warranty Period). Resincase does not warrant and is not responsible for smartphones or other devices made by anyone other than Resincase. If a material or workmanship defect arises concerning any Resincase product, and a valid claim is received within the Warranty Period, Resincase will (i) repair the Resincase product using new or refurbished parts or (ii) replace the Resincase product with a new or refurbished Resincase product. For purposes of this limited warranty, refurbished means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies. Once Resincase receives your returned Product, Resincase will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product does not conform to this limited warranty. If Resincase determines that there is no trouble found with your returned Product or the returned Product is not eligible for warranty service, Resincase will ship the Product back to you, at Resincase expense. If Kapecase determines that there is a warranted defect in the Product, Resincase will, at its option, remedy the defect as set forth below in this limited warranty. Resincase is not liable for Products that are damaged or lost in transit to Resincase. We recommend that you ship your returned products to Resincase via a traceable shipment method. Domestic customers are responsible for all shipping fees. Customers located outside of the USA, are responsible for all shipping costs.

Please note: Our warranty covers one replacement case, which does not have a warranty and cannot be refunded.


WHAT IS NOT COVERED?
  • Normal wear and tear caused by Product use
  • Damages made by misuse, lack of care, mishandling, accident, abuse, or other abnormal usage.
  • Use of the Product other than for its intended purpose
  • Damage caused by improper or unauthorized repair or maintenance
  • The Product that has been modified or altered
  • Any product that is not manufactured by Resincase (including, without limitation, any non-Resincase product that is used in connection with the Product)

Exclusions and Limitations

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Resincase expressly disclaims all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that Resincase shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on this product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the product.

Resincase's Limited Warranty does not cover misuse, accident, or abuse; damage to any non-Resincase product; shipping or other costs associated with returning the product to Resincase; or incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. For specific instructions on how to obtain warranty service, contact us at service@resincase.com .

This policy is only valid for initially defective problems. For example, if the product arrives chipped, broken, or ripped. Defects caused by any other incidents including installation failure, carelessness by the user, or damage caused by the user's actions cannot be applied for a warranty.

If the product came in a combo package, please note that we only replace the defective item and not the entire package. Also, this replacement will be good for a one-time replacement offer.

All Replacement will be shipped via Package Free Unit (PFU) to help reduce excess waste that can be harmful to the environment.

Please contact us at  service@resincase.com for any warranty replacement request due to a defective product

HOW TO RETURN A PRODUCT

Returns are fast and easy!

Contact us at service@resincase.com for further instructions and assistance.

Consider purchasing tracking for your package in case it is lost or damaged in transit. Resincase cannot be responsible for items that are damaged or do not arrive at our warehouse.


Once we receive your returned item we will evaluate its condition and process your refund.
This process may take up to 7 business days.

*Any Returned Products that are not in Original Packaging, missing contents, or in USED condition are subject to a Minimum 20% Restocking Fee.